Accommodation and facilities:
very friendly staff, but facilities at the pool very poor - few old deckchairs with no mattrasses, very uncomfortable

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Accommodation and facilities:
Have stayed here before many years ago when it was a decent hotel. I m afraid the owner seems unable or unwilling to spend any money on this place, probably because the lease is up. The bed sheets were torn and tatty, the toilet seat broken,the shower room tatty with wiring looking near dangerous,we had mice in the room probably due to the rubbish stacked round the back of the rooms, the place has not had even a lick of paint since it was built. The aircon units are hopeless and are very difficult to sleep with as they sound like an express train. There is some kind of pump at the rear of the rooms that makes a racket day and night. The pool fountain and jacuzzi again broken and not working, the crockery in the resturant is chipped and again looks like it is never replaced. The only good point is the staff, who work hard with no support from a owner who pays them peanuts and doesn t give them the tools to work with. The free breakfast consists of eggs, toast, tea and fruit juice, which cost virtualy nothing, everything you ask for on top of that even some cheese in the omelette is charged for. Do yourself a favour and don t stay here, there are much better cleaner rooms on the beach for less money, if we had not prepaid I would certainly have move out after the first night. I will be returning to Koh Samui but would not return to the Palm Island under any circumstances.

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Accommodation and facilities:
Best beach ever! perfect! The bungalows seemed old, we only got towels for indoor or outdoor. Not enough sunchairs on the beach, and the breakfast was very poor. But the food was good and worth its price. The pool got out of order when we arrived, and they didn t manage to fix it in a couple of days. But noone used it anyway. We would definately go back!

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Accommodation and facilities:
A nice resort right on Chaweng Beach at the quieter end away from some of the more bouncing resorts! Decent enough, rooms were clean but the whole place could probably do with a lick of paint and a minor tarting up. TV didn t work which isn t really a problem but don t advertise that there is one and have one in the room if it doesn t work! One member of staff on the morning shift was fairly surly and consistently unhelpful but the rest were fine. Fairly small pool and not too many sun loungers but it is right on the beach so not too much to worry about!

Reservation service:
Good, easy to use website.

Accommodation and facilities:
Great location - right on the beach just north of the main strip. Nice pool and restaurant. Staff were extremely friendly and helpful. Rooms were cleaned daily. Would definitely stay there again.

Reservation service:
Fine, pretty user friendly

Accommodation and facilities:
i have just returned home from koh samui istayed at the palm island resort and willnot be returning to this so called hotel again i was there for ten nights i had booked a garden view room my sheets were not changed in ten days and they had stains on them the air conditioning broke down my room had cockroaches running about gechoes lizards on the bedroom walls it was like living in a zoo floor tyles were broken and sharp as for the food that was crap so dont eat there not enough sunbeds beech area was infested with red ants no safe in your room you had to pay £2 for a padlock and for a box that was in a room at front of building this was open from 8 in the morning till 8 at night will not recomend this hotel to anyone worst experience ever.

Reservation service:
very good

Accommodation and facilities:
Nice hotel in a quieter part of the beach.Pool was clean and refreshing.Room was ok-shower somewhat thin and could do with a good scrub.

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Accommodation and facilities:
We were there for two days, and ran away from this hotel in case of a very unclean room. The first room, we ve moved into, was with broken toilet. We ve moved to the other one, it was a bit cleaner, but the toilet seat was unclean, and got yellow taint on the inner edges. The curtains were unclean too with big brown and white spots (gosh, we don t even want to guess, what were that). The towels got mouse-bite on the edges. Well, that was an unpleasant experience, but, as I was on Samui for the second time, we ve moved into Samui Natien, and got a nice, clean room with a pleasant and helpful-in-every-cause staff.

Reservation service:
Booking is OK. Thanks to Sawadee.com.

Accommodation and facilities:
For those, who come to Koh Samui to have a relaxing holiday the hotel is a good combination of price and quality, although the rooms would be looking better with a renovation, the waterflow in the shower is not good enough but that is a common thing on the island as far as we have understood. The rooms were cleaned every day,which was great but the bed linen looked old, as well as the towels. I assume they had been used for quite a while before. I would not recommend the hotel for people, who are looking for luxurious accomodation and top quality service, though I must say that the hotel pictures here match the reality so you don t stand a chance to find smth. unexpected when you arrive there. We did not have breakfast at the hotel and I cannot comment on it but just a small tip for guests: they don t have a buffet breakfast, and would have to order it from the reception desk. The pool is quite big and that is an advantage. Overall I would rate this hotel as good but nothing special.

Reservation service:
perfect as always

Accommodation and facilities:
It is a very so-so hotel i must say, the room is just very basic include all other facilities like reception, and so on. The pool is the only thing that is nice and another positive thing is that hotel locates on the northern Chaweng which is more quite and just next to the beach. I found other hotels close by more tempting to stay, next time i will pay some more to stay at other hotels. You may also need 10 minutes work to the center Chaweng area.

Reservation service:
Work fine as it used to be.

Accommodation and facilities:
Hotel is on beginning of Chaweng beach.Rooms are small but large balcony. Have a great view to the pool and the sea. Pool is clean and ok for swimming. I stay there for 4 nights, it was fine there.

Reservation service:
easy to do and fast confirmation.

Accommodation and facilities:
Stayed in this hotel for the second time, staff is very friendly! Loved the french toast for breafast. Nice quet family run hotel.

Reservation service:
Easy, fast, very helpfull - will use again. Actually been in their building - fastest internet connection on Koh Samui